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How 51club Handles Your Personal Data

At 51club, we collect only the data needed to run your account, process your UPI or Paytm transactions, and keep your session secure.

Data collected only as neededUPI & Paytm transaction privacyYour right to access or deleteNo third-party sale of your dataIndia-compliant data practices
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51club How 51club Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Privacy Team

If you have a question about how your data is used, want to request a copy of your records, or need to raise a privacy concern, our team is available through the channels below. We aim to respond to all data-related queries within five working days of receipt.

Team online

Email Support

Send your privacy request to our dedicated data team at the address listed in your account dashboard. Include your registered contact detail so we can locate your record and respond accurately within five working days.

Live Chat

Our live chat is available around the clock inside your account panel. For privacy queries, select the 'Account & Data' topic so the message is routed directly to our data-handling team rather than general support.

Help Centre Ticket

Submit a formal data request ticket through the Help Centre under 'Privacy & Data Rights'. Ticket submissions create a reference number you can use to track the status of your request at any point.

HOW WE PROTECT YOUR ACCOUNT

Data Handling and Security at 51club

Our security and data practices are designed around one principle: you should always know what we hold and why we hold it.

Data We Collect

We collect your name, email address, mobile number and payment identifiers — such as your UPI VPA or Paytm-linked number — when you register. We also log device type, IP address and session timestamps to detect unauthorised access to your account.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. Analytics cookies — which you can decline — help us understand which pages are loaded most so we can improve account journeys.

Account Security

Passwords are stored as salted hashes; we never hold them in plain text. All connections between your browser or app and our servers use TLS encryption. Suspicious login attempts from new devices trigger an email alert to your registered address.

Data Retention

Active account data is held as long as your account remains open. After closure, transaction records are kept for the period mandated by applicable Indian regulations, then permanently deleted. Non-transactional data such as preference settings is removed within 30 days of account closure.

Your Rights

You may request a full export of your personal data, ask us to correct inaccuracies, or request deletion of data we are not legally required to retain — all through the Help Centre ticket form. We will confirm receipt and act within the timeframe set by applicable law.

Policy Changes

When we update this policy, we post the revised version here with the new effective date and send a notification to your registered email address. Continued use of your account after the effective date constitutes acceptance of the revised terms.

Frequently Asked Questions on Data Privacy

Below are the data and privacy questions we receive most often from account holders in India. If your question is not covered here, raise a ticket via the Help Centre and our data team will respond within five working days.

We collect your name, mobile number, email address and, where required for payment processing, your UPI VPA or Paytm-linked identifier. We also log your IP address and device type to protect your account from unauthorised access.

Your payment references are shared only with the payment processor needed to complete your transaction — for example, the UPI or PhonePe gateway. These processors are contractually prohibited from using your data for any other purpose.

Transaction records are retained for the period required by applicable Indian financial regulations after account closure. Preference and session data is deleted within 30 days of closure. Nothing is kept beyond its legally required period.

Submit a data export request through the Help Centre under 'Privacy & Data Rights'. Include your registered mobile number or email so we can locate your record. We will send your data export within the timeframe required by applicable law.

Yes. You may request deletion of any data we are not legally required to retain. Submit the request via the Help Centre ticket form. We will confirm which data can be deleted immediately and which must be retained under regulation, and act accordingly.

We use session cookies (required for login), preference cookies (for display settings), and optional analytics cookies. You can decline analytics cookies through the cookie consent banner or your browser settings without affecting core account functions.

Contact us immediately via live chat inside your account panel and select 'Account & Data'. We will freeze suspicious activity, conduct an internal review, and notify you of findings within 48 hours of your report being received.

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